Shipping policy
ORDERS SHIP WITHIN 24 HOURS
We do our best to get your order packed up & shipped as soon as humanly possible!
Non-surfboard merchandise orders received by 9am Pacific Time ship the same day; orders received after 9am ship the next day.
Surfboards are packed within 24 hours of order, pending order confirmation. We will call you to confirm your order details. PLEASE ANSWER OR CALL US BACK ASAP, as we cannot ship your order until we've spoken with you. Orders received over the weekend or on holidays will ship the next business day.
SURFBOARD SHIPPING TRANSIT TIME (from the time it leaves our shop)
West Coast and Hawaii: 1-3 business days
Middle of Country: 2-4 business days
East Coast: 3-5 business days
SHIPPING OPTIONS
Displayed at checkout, based on size of items purchased and delivery address.
| CONTIGUOUS UNITED STATES | ||||||
|---|---|---|---|---|---|---|
| USA - West Coast | USA - Central | USA - East Coast | ||||
| Item | Transit Time | Cost | Transit Time | Cost | Transit Time | Cost |
| New Surfboard, 6'2 or under | 1-3 business days | $89 | 2-4 business days | $89 | 3-5 business days | $89 |
| New Surfboard, 6'3 - 8'4 | 1-3 business days | $149 | 2-4 business days | $149 | 3-5 business days | $149 |
| New Surfboard, 8'5 and over | 1-3 business days | $199 | 2-4 business days | $199 | 3-5 business days | $199 |
| Used Surfboard, any size | 1-3 business days | $199 | 2-4 business days | $199 | 3-5 business days | $199 |
| Oversized Item (board bag, large racks, etc.) | 5-8 business days | $49 | 5-8 business days | $49 | 5-8 business days | $49 |
| Retail Merchandise - Economy | 5-8 business days | $9* | 5-8 business days | $9* | 5-8 business days | $9* |
| Retail Merchandise - Standard | 3-4 business days | $19 | 3-4 business days | $19 | 3-4 business days | $19 |
| Retail Merchandise - Expedited | 1-2 business days | $39 | 1-2 business days | $39 | 1-2 business days | $39 |
| Hawaii & Puerto Rico | Alaska & All Other U.S. Territories | |||
| Item | Transit Time | Cost | Transit Time | Cost |
| New Surfboard, 6'2 or under | 1-3 days, airport pick-up | $199 | 1-3 days, airport pick-up | $250 |
| New Surfboard, 6'3 - 8'4 | 1-3 days, airport pick-up | $199 | 1-3 days, airport pick-up | $250 |
| New Surfboard, 8'5 and over | 1-3 days, airport pick-up | $199 | 1-3 days, airport pick-up | $250 |
| Used Surfboard, any size | 1-3 business days | $199 | 1-3 days, airport pick-up | $250 |
| Oversized Item (board bag, large racks, etc.) | 5-8 business days | $69 | 5-8 business days | $69 |
| Retail Merchandise - Economy | 5-8 business days | $19 | 5-8 business days | $19 |
| Retail Merchandise - Standard | 3-4 business days | $39 | 3-4 business days | $39 |
| Retail Merchandise - Expedited | 1-2 business days | $59 | 1-2 business days | $59 |
| Japan | Rest of World | |||
| Item | Transit Time | Cost | Transit Time | Cost |
| New Surfboard, 6'2 or under | 7-10 days, airport pickup | $250 | 7-10 days, airport pickup | $600 |
| New Surfboard, 6'3 - 8'4 | 7-10 days, airport pickup | $250 | 7-10 days, airport pickup | $600 |
| New Surfboard, 8'5 and over | 7-10 days, airport pickup | $250 | 7-10 days, airport pickup | $600 |
| Used Surfboard, any size | 7-10 days, airport pickup | $250 | 7-10 days, airport pickup | $600 |
| Oversized Item (board bag, large racks, etc.) | 6-12 business days | $99 | 6-12 business days | $99 |
| Retail Merchandise - Economy | 6-12 business days | $49 | 6-12 business days | $49 |
| Retail Merchandise - Standard | N/A | N/A | N/A | N/A |
| Retail Merchandise - Expedited | N/A | N/A | N/A | N/A |
Contiguous U.S. - NEW SURFBOARDS: 6'2" and under $89; 6'3" - 8'4" $149; 8'5" and over $199. USED SURFBOARDS (any size) $199. For all other merchandise, Economy Shipping (estimated 5-8 business days) is $9 or get *FREE Economy Shipping on orders over $100 (excluding surfboards and oversized items). Expedited shipping for non-surfboard merchandise orders in the continental U.S. is available. Standard Shipping (estimated transit time of 3-4 business days) is $19 and Express Shipping (estimated transit time of 1-2 business days) is $39.
Hawaii & Puerto Rico - NEW OR USED SURFBOARDS ship for $199, arrive within 1-3 days and must be picked up at your local airport. Retail merchandise (anything other than surfboards) Economy Shipping (estimated 5-8 business days) is $19. Expedited shipping for non-surfboard merchandise orders3-4 buniess is available. Standard Shipping (estimated transit time of 3-4 business days) is $39 and Express Shipping (estimated transit time of 1-2 business days) is $59.
Alaska & Other U.S. Territories - NEW OR USED SURFBOARDS ship for $250, arrive within 1-3 days and must be picked up at your local airport. Retail merchandise (anything other than surfboards) Economy Shipping (estimated 5-8 business days) is $19. Expedited shipping for non-surfboard merchandise orders is available. Standard Shipping (estimated transit time of 3-4 business days) is $39 and Express Shipping (estimated transit time of 1-2 business days) is $59.
Japan - Retail merchandise (anything other than surfboards) Economy Shipping is $49. Surfboards (new or used) ship for $250. Shipping charges DO NOT include taxes or import duties.
Rest of World - Retail merchandise (anything other than surfboards) Economy Shipping is $49. Surfboards (new or used) ship for $600. Shipping charges DO NOT include taxes or import duties.
Please note, once an order has been shipped, all shipping charges are non-refundable.
QUESTIONS? Call us at 800-265-8882 -- we're here for you!
Return shipping is free within the U.S. Contact us at retail@stewartsurfboards.com for a return shipping label.